Privacy Policy Florimo.nl

1. Introduction

Florimo.nl (hereinafter "we", "us" or "the webshop") respects the privacy of its customers and visitors to the website. This privacy policy describes how we collect, use, share and protect personal data.   

2. Responsible

Florimo.nl, owned by Timo Remmelzwaal, is responsible for the processing of personal data as described in this privacy policy.

3. What data do we collect?

We collect the following types of personal data:

• Contact details: Name, address, email address, telephone number.
• Payment details: Bank details, payment method.
• Order details: Products, order history, delivery address.
• Account details: Username, password (encrypted).
• Technical data: IP address, browser information, device type.
• Communication data: Emails, chat messages, customer service interactions.

4. Purposes of data processing

We process personal data for the following purposes:

• Processing and delivering orders.
• Handling payments.
• Managing customer accounts.   
   
• Providing customer service.
• Sending order confirmations and updates.
• Improving our website and services.
• Complying with legal obligations.
• Marketing purposes (with consent).

5. Legal basis for processing

We process personal data on the basis of the following legal bases:

• Performance of a contract.
• Legal obligations.
• Legitimate interest.
• Consent.
   

6. Sharing of personal data

We share personal data with the following categories of recipients:

• POSTNL (for delivery of orders).
• Payment providers (for processing payments).
• IT service providers (for website maintenance).
• Marketing partners (with permission).
• Government agencies (if legally required).

7. Retention period

We do not retainpersonal data for longer than is necessary for the purposes for which they were collected,unless a longer retention period is required by law. 

8. Security

We take appropriate technical andorganizational measures to protect personal data against loss, misuse and unauthorized access.  

9. Rights of data subjects

Customers have the following rights:

• Right to access.
• Right to rectification.
• Right to erasure.
• Right to restriction of processing.
• Right to data portability.
• Right to object
• Right to withdraw consent

10. Cookies

We use cookies to improve the functionality of the website and to analyze its use. For more information, please see our cookie policy.

11. Changes to this privacy policy

We may change this privacy policy from time to time. Changes will be posted on our website.

12. Contact

If you have any questions about this privacy policy or wish to exercise your rights, please contact us via customer service.